Role & responsibilities

Business Planning and review

Coordinates with Account Manager for account plan (recent areas of growth)

Transition Coordination

1. Plans and reviews the people, Infra, Tech requirements with the transition team in order to finalize the target delivery model
2. Reviews and Sign off SOW/MSA to complete contractual process
3. Sign off training/certification methodology to ensure right skilling of the engagement

Operations
1. Co-ordinate resource deployment across all processes for the engagement (Size, Span, Shift, Utilization, skill set) to ensure budget & pricing compliance 2.Idneitfy needs for training to ensure development across domain, Operations and Behavioral

Governance Planning Prepare Internal and External Governance model to monitor contractual compliance, employee engagement, performance and relationship health

Performance/Talent Planning

1.



Created scorecard for the engagement and flow it down to the team to ensure alignment on engagement objective
2. Creates career development & Succession planning for direct reportees to ensure sustainable employee engagement and motivation

Financial Review Conducts monthly financial review with direct reportees and BU head and take corrective actions if any

Resource Optimization

Identify and implement opportunities for work redesign, Shift utilization, staff mix, staff utilization to meet/exceed internal financial goal

Revenue Enhancement

Validates and prepares business case for identified opportunities within existing service lines for growth

CSAT

Engages with the key client stakeholders on areas of improvements and commits resources in order to enhance customer satisfaction

Domain F&A; - RTR, AP AR & FP&A; – Strong domain knowledge in these area

📌 F&A Operations ( All 3 Tower experience Must ) - Bangalore - WFO (Bengaluru)
🏢 CLARITY CONSULTING
📍 Bengaluru