Executive- Customer Service (Sahibzada Ajit Singh Nagar)

Executive- Customer Service (Sahibzada Ajit Singh Nagar)

12 Oct
|
Naukri e-Hire
|
Sahibzada Ajit Singh Nagar

12 Oct

Naukri e-Hire

Sahibzada Ajit Singh Nagar

Roles and Responsibilities :

- Handle customer inquiries through various channels such as email, chat, and phone calls in a timely and professional manner.

- Provide accurate information to customers regarding products/services offered by the company.

- Resolve customer complaints and issues in a fair and productive way.

- Meet performance targets set for first call resolution rate, handle time, and quality metrics.

Job Requirements :

- 0-9 years of experience in BPO/Call Centre environment with focus on international customer service.

- Strong communication skills with ability to work effectively in a fast-paced environment.

- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.

- Experience with blended processes (non-voice) including email support, chat support, or voice processing.

📌 Executive- Customer Service (Sahibzada Ajit Singh Nagar)
🏢 Naukri e-Hire
📍 Sahibzada Ajit Singh Nagar

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