About Us:

Tata Semiconductor Assembly and Test (TSAT), part of Tata Electronics, is the first commercial OSAT in India. We are seeking a highly organized and proactive Personal Assistant in managing daily operations and ensuring smooth workflow.

Key Responsibilities:

- Administrative Support:

Manage the calendar, schedule meetings, and coordinate travel arrangements.

- Communication:

Handle correspondence, including emails, phone calls, and other communications.

- Meeting Preparation:

Prepare agendas, take minutes, and follow up on action items from meetings.

- Project Management:

Assist in the planning and execution of special projects and initiatives.

- Research:

Conduct research and provide reports on various topics as requested.

- Confidentiality:

Maintain the highest level of confidentiality and discretion in handling sensitive information.

- Personal Tasks:

Assist with personal errands and tasks as needed.

- Customer Support:

Provide exceptional customer service through various channels (in person, phone, email, chat) by addressing inquiries, resolving issues, and ensuring customer satisfaction.

- In office Visit Scheduling:

Coordinate and schedule on-site visits for customers, ensuring all logistics are handled efficiently.

- Site Visit Management:

Oversee the management of in office visits, including preparation, execution, and follow-up to ensure a positive customer experience.

- Customer Touchpoints Management:





Manage and optimize customer touchpoints throughout their journey to ensure consistent and high-quality interactions – both in the sales pipeline and physical interactions when they visit us.

- Meeting management:

Ensure minutes are recorded, and we answer queries and requests from customers.

- Feedback Management:

Collect and analyze customer feedback to identify trends and areas for improvement. Implement strategies to enhance the overall customer experience.

- Problem Resolution:

Handle customer complaints and issues promptly and effectively, ensuring a positive resolution and maintaining customer trust.

- Product Knowledge:

Maintain a deep understanding of our products and services to provide accurate information and support to customers.

- Collaboration:

Work closely with other departments (e.g., Sales, Manufacturing, Product Development) to ensure a seamless customer experience.

- Reporting:

Generate and analyze reports on customer service metrics and present findings to management.

Skills:

- Excellent organizational and time-management skills.

- Strong written and verbal communication skills.

- Familiarity in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

- Ability to multitask and prioritize effectively.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and attention to detail.

- Ability to work independently and as part of a team.

- High level of empathy and customer-centric mindset.

- Experience in scheduling and managing on-site visits.

- Ability to manage multiple customer touchpoints effectively.

📌 Executive Assistant (Assam)
🏢 Tata Electronics
📍 Assam