- Identify and troubleshoot Windows, Intune, AD, and Microsoft 365 issues
- Monitor end-user device health using Nexthink
- Perform root cause analysis (RCA) for recurring incidents
- Create and manage Nexthink dashboards, alerts, investigations, campaigns, and reports
- Work with Network, Security, SCCM, and Service Desk teams to resolve issues
- Develop or support automation and remediation scripts using PowerShell
- Maintain Nexthink platform administration and documentation

Technical Skills

- Solid administration and troubleshooting experience in Microsoft Windows OS.
- Hands-on experience with analytics and monitoring tools, preferably Nexthink.

- Experience analyzing

- System logs

- Event logs

- Monitoring alerts
- Proven experience diagnosing, resolving, and performing root cause analysis for incidents and alerts.

- Experience troubleshooting

- Operating System issues

- Active Directory (AD) issues

- Microsoft Suite applications

- Microsoft Intune
- Understanding of ITIL processes.

📌 EUCA/Nexthink Consultant (Bengaluru)
🏢 Atos
📍 Bengaluru