- Handle escalated client complaints and resolve critical issues professionally.

- Manage client concerns related to immigration, migration, documentation, and service delivery.

- Coordinate with the sales, operations, legal, and customer relationship teams to resolve disputes.

- Communicate with clients regarding complaint status, corrective actions, and resolutions.

- Investigate complaints, identify root causes, and implement preventive measures.

- Maintain records of escalations, resolutions, and client feedback.

- Ensure complaints are resolved within the specified timelines.

- Handle dissatisfied clients with patience, professionalism, and effective communication.

- Escalate serious legal or operational matters to senior management when required.

- Prepare regular reports on complaints, pending cases, and resolution performance.

- Monitor customer satisfaction and recommend improvements to service quality.

Pay: ₹50,000.00 - ₹75,000.00 per month

Advantages

- Cell phone reimbursement

Work Location: In person

📌 Escalation Manager (Vyttila)
🏢 Future Overseas Services
📍 Vyttila