Job Title: Escalation Resolution Specialist

Location: Mohali / Gurugram

Salary: ₹2.4 – ₹4.0 LPA

Job Summary We are looking for a skilled and customer-focused Escalation Resolution Specialist to manage complex customer concerns and provide effective resolutions. The ideal candidate should have excellent English communication skills, strong problem-solving abilities, and the ability to handle escalated customer interactions professionally. This role requires a customer-first approach with the ability to analyze issues and deliver timely solutions.

Key Responsibilities

- Handle escalated customer queries and provide appropriate resolutions.
- Analyze customer concerns, identify root causes, and take ownership until closure.
- Manage difficult customer interactions with professionalism and empathy.
- Coordinate with internal teams to resolve complex issues within defined timelines.
- Maintain accurate records of customer interactions and resolutions.
- Ensure high levels of customer satisfaction and service quality.




- Follow company processes, guidelines, and escalation procedures.
- Identify recurring issues and share feedback for process improvement.

Eligibility

- Graduate and Undergraduate candidates can apply.
- Freshers and experienced candidates are welcome.
- Excellent verbal and written English communication skills are mandatory.
- Strong customer handling and problem-solving skills.
- Basic computer knowledge and familiarity with customer support tools.
- Ability to work in a fast-paced environment.
- Willingness to work in rotational shifts, if required.

What We Offer

- Salary: ₹2.4 – ₹4.0 LPA
- Prospect to work with a growing organization.
- Career growth and learning opportunities.
- Professional and supportive work setting.
- Performance-based incentives (as applicable).

Work Location: Mohali & Gurugram Contact; (phone hidden)

📌 Escalation Resolution Specialist (Samrala)
🏢 SkillLabs
📍 Samrala