Role & responsibilities

Looking for a potential candidate who can independently manage customer spare parts enquiries, quotation preparation, order processing, dispatch coordination, invoicing, and payment follow-up. The candidate should be capable of handling the complete spare parts sales cycle and ensuring excellent customer support while achieving spare parts business targets.

- Receive and manage customer enquiries related to spare parts and after-sales requirements.
- Identify and understand customer spare parts requirements based on machine drawings, BOMs, manuals, equipment records, and previous supply history.
- Coordinate with Engineering, Service, Purchase, Production, and Stores departments for technical clarification and spare part identification.
- Prepare and submit techno-commercial quotations within the required timelines.
- Follow up with customers for quotation status, technical clarifications, negotiations, and purchase order conversion.
- Review customer purchase orders and coordinate internally for order acceptance and execution.
- Coordinate with Purchase, Stores, Production, Engineering, and Service teams to ensure timely availability and delivery of spare parts.
- Monitor order progress from receipt of purchase order through dispatch and delivery.
- Coordinate with customers regarding delivery schedules, dispatch documentation, and commercial requirements.
- Coordinate with Finance for invoice submission and outstanding payment follow-up.
- Ensure timely collection of payments and maintain proper records of customer commitments.
- Maintain enquiry, quotation, order execution, invoice, dispatch, and payment recovery trackers.
- Generate monthly MIS reports related to enquiry conversion, sales performance, outstanding orders, and receivables.
- Identify recurring spare parts requirements and business opportunities from existing customer installations.




- Support achievement of annual spare parts sales and after-sales revenue targets.
- Maintain accurate records of customer communication, quotations, purchase orders, invoices, and payment follow-ups.
- Perform additional duties related to after-sales and spare parts business as assigned by the Head - Projects & Services.

Preferred candidate profile

- Knowledge of industrial equipment spare parts identification and commercial handling.
- Ability to read and understand engineering drawings, BOMs, manuals, and spare parts documentation.
- Hands-on experience in quotation preparation, order processing, customer follow-up, and payment collection.
- Strong coordination skills with cross-functional departments including Engineering, Production, Purchase, Stores, Service, and Finance.
- Working knowledge of MS Excel, Word, Outlook, and PowerPoint.
- SAP ERP knowledge will be an added advantage.
- Good communication and negotiation skills.
- Strong customer handling and relationship management skills.
- Ability to multitask, prioritize, organize, and adhere to timelines.
- Qualified attitude and willingness to work as part of a team.
- Ability to simultaneously handle multiple customer enquiries and order execution activities.

Candidates who have exposure to the following industrial spare components will prefer:

- Load Cells
- Mechanical Seals
- Gearboxes and Motors
- Bearings
- Scraper Blades
- Mixing Blades
- Disperser Blades
- Mixer Shafts
- Planetary Gearboxes
- Coupling Elements
- Discharge Valves (Ball Valve, Pneumatic Valve, Gate Valve, Butterfly Valve)
- Hydraulic Cylinders
- Hydraulic Pumps
- Hydraulic Power Packs
- Hydraulic Filters
- Proximity Switches
- Limit Switches
- Temperature Sensors
- Solenoid Valves
- Variable Frequency Drives (VFD)
- Teflon Scrapers
- Gaskets
- O-Rings
- Lip Seals
- Pneumatic Hoses
- Hydraulic Hoses
- Stainless Steel Braided Hoses

📌 Engineer - Spare Parts & After Sales (Pune)
🏢 Ross Process Equipment
📍 Pune