We are looking for a detail-oriented E-commerce Operations skilled with 2 to 3 years of experience to manage the "engine room" of our online business. You will be responsible for ensuring that every order placed IN COMPANY and marketplaces (Amazon/Flipkart) is processed, packed, and delivered with precision. You will bridge the gap between our digital storefront and physical fulfillment.
Key Responsibilities
- Order Management: Oversee the end-to-end order lifecyclefrom payment confirmation to dispatch and delivery across all sales channels.
- Marketplace Operations: Manage product listings, pricing updates, and inventory syncing on Shopify, Amazon, Flipkart, and Shopsy.
- Inventory Control: Monitor stock levels in real-time to prevent stockouts of high-demand items like our Proflx and Carbon Fiber paddles.
- Logistics & 3PL Coordination: Liaise with courier partners and 3PL providers to ensure timely pickups, track delayed shipments, and optimize shipping costs.
- Returns & RTO Management: Handle reverse logistics (Returns/Exchanges) efficiently, ensuring quality checks are conducted before restocking.
- Customer Support Integration: Provide the customer service team with accurate tracking info and ETAs to resolve delivery-related queries.
- Data Reporting: Generate weekly reports on operational KPIs like Order-to-Ship time, RTO percentages, and NDR (Non-Delivery Report) management.
Required Qualifications & Skills
- Experience: 2–3 years in E-commerce operations. Direct experience with a D2C brand is highly preferred.
- Tech Stack: Proficiency in Shopify (Backend), Amazon Seller Central, and Flipkart Seller Hub. Familiarity with shipping aggregators (e.g., Shiprocket, Delhivery) and Inventory Management Systems (IMS).
- Location: Must be based in Mumbai for close coordination with the headquarters.
- Analytical Skills: Strong command over MS Excel (VLOOKUPs, Pivot Tables) to manage large sets of order and inventory data.
- Problem Solving: Ability to stay calm and find solutions when logistics delays or technical glitches occur during peak sale periods.
Preferred candidate profile
📌 E Commerce Operations (Delhi)
🏢 Intellectual Capital HR Consulting
📍 Delhi
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