Job Summary

Jamaica Craft Café is looking for an experienced and result-oriented E-Commerce Manager to lead and grow our online business. The role will be responsible for managing e-commerce channels, increasing online revenue, optimizing marketplace performance, driving digital sales initiatives, and ensuring a seamless customer experience.

Key Responsibilities

- Develop and implement e-commerce strategies to achieve sales and revenue targets.

- Manage day-to-day operations across the company website and online marketplaces.

- Oversee product listings, descriptions, pricing, images, inventory, and product visibility.

- Plan and execute online promotions, offers, seasonal campaigns, and sales initiatives.

- Monitor key e-commerce metrics including revenue, orders, conversion rate, and customer retention.

- Identify new opportunities to increase online sales and expand the digital customer base.

- Coordinate with marketing, operations, kitchen, logistics, and finance teams for smooth order fulfillment.

- Monitor inventory levels and ensure product availability across all online channels.

- Manage order processing, cancellations, returns, customer complaints, and service issues.

- Analyze customer behavior, sales trends, and marketplace performance to improve business results.





- Monitor competitor pricing, promotions, products, and market trends.

- Manage relationships with marketplace partners, vendors, and external agencies.

- Prepare weekly and monthly e-commerce performance reports for management.

- Lead, train, and monitor the e-commerce team to ensure achievement of business objectives.

- Ensure all online platforms maintain accurate information, brand consistency, and a high-quality customer experience.

Requirements

- 3–6 years of experience in E-Commerce, Marketplace Management, Online Sales, D2C, or Digital Business.

- Experience in F&B;, Hospitality, FMCG, Retail, or D2C brands will be preferred.

- Strong understanding of e-commerce operations and online sales strategies.

- Experience managing marketplaces and/or a brand website.

- Strong knowledge of sales analytics, online promotions, and revenue optimization.

- Good understanding of inventory and order management.

- Solid analytical, negotiation, communication, and problem-solving skills.

- Proficiency in MS Excel / Google Sheets and e-commerce analytics tools.

Pay: ₹35,000.00 - ₹55,000.00 per month

Benefits

- Health insurance

- Provident Fund

Work Location: In person

📌 E-Commerce Manager (Zirakpur)
🏢 Jamaica Park Private
📍 Zirakpur