Job Summary

We are looking for a proactive and detail-oriented E-Commerce Executive to manage and grow Optorium’s online sales channels. The candidate will be responsible for product listing, order management, website coordination, customer support, inventory updates, and ensuring smooth day-to-day e-commerce operations.

Key Responsibilities

- Manage daily operations of the Optorium e-commerce website and online marketplaces.
- Ensure all product information is accurate, updated, and presented professionally.
- Monitor and process online orders, cancellations, returns, exchanges, and refunds.
- Coordinate with the Inventory, Sales, Dispatch, and Customer Service teams for timely order fulfilment.
- Monitor online inventory and ensure stock availability is accurately updated.
- Track daily online sales, orders, revenue, returns, cancellations, and other key performance metrics.
- Prepare daily/weekly/monthly e-commerce performance reports.
- Coordinate with the digital marketing team for promotions, offers, campaigns, and product visibility.
- Monitor website performance, product availability, pricing, and promotional banners.
- Respond to online customer queries and coordinate with the concerned team for quick resolution.
- Identify best-selling and slow-moving products and share insights with the management team.
- Ensure proper tagging, categorisation, and organisation of products on the website.




- Coordinate with logistics/courier partners to ensure timely delivery and resolve delivery-related issues.
- Monitor customer reviews and feedback and coordinate for appropriate action.
- Support promotional activities and seasonal campaigns to increase online sales.
- Maintain proper records of orders, returns, refunds, and customer issues.
- Identify operational gaps and suggest improvements to increase e-commerce sales and customer experience.

Required Skills

- 1–3 years of experience in E-commerce Operations preferred.
- Experience with Shopify or other e-commerce platforms.
- Basic knowledge of product listing and catalogue management.
- Valuable understanding of online order processing, returns, refunds, and inventory management.
- Good Excel/Google Sheets skills.
- Strong communication and coordination skills.
- Good attention to detail and ability to identify errors in product information.
- Ability to analyse basic sales and performance reports.
- Ability to work independently and manage multiple tasks.
- Knowledge of eyewear/fashion retail will be an added advantage.

Qualification

Education: Any Graduate

Preferred: B.Com / BBA / MBA

Salary

₹15,000 – ₹30,000 per month, depending on experience and skills.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 E-Commerce Executive (Banjara Hills)
🏢 Optorium
📍 Banjara Hills