We're Hiring: Duty Officer – PVR INOX

Company: PVR INOX

Location: Vega City Mall, Bengaluru

Job Type: Full time

Department: Cinema Operations

Qualification: Graduation is mandatory

Experience: 1–3 years preferred

About the Role

Are you passionate about customer service, team leadership, and operations? Join PVR INOX, one of India's leading cinema entertainment brands, as a Duty Officer!

We are looking for energetic, responsible, and customer-focused individuals who can manage daily cinema operations, lead frontline teams, and ensure every guest enjoys a smooth and memorable movie experience.

Fresh graduates with strong communication skills and a willingness to learn are also encouraged to apply.

Key Responsibilities

- Manage daily cinema operations, including ticketing, food and beverage counters, and auditorium activities.
- Supervise, guide, and motivate frontline employees to deliver excellent customer service.
- Conduct shift briefings and ensure smooth coordination among team members.
- Handle customer queries, complaints, and service-related issues professionally.
- Monitor cinema cleanliness, auditorium readiness, and overall service standards.
- Ensure compliance with safety, security, and company operating procedures.
- Monitor cash handling, sales performance, and stock availability.
- Coordinate with maintenance and other departments to ensure smooth operations.




- Prepare shift reports and maintain operational records.
- Support promotional activities, special events, and crowd management during peak hours.

Eligibility Criteria
- Education: Graduation is mandatory.
- Experience: 1–3 years of experience in retail, hospitality, cinema operations, or customer service is preferred.
- Fresh graduates with the right attitude and leadership potential may also apply.
- Strong communication and interpersonal skills.
- Good team management, problem-solving, and decision-making abilities.
- Willingness to work in rotational shifts, including weekends and public holidays.
- Customer-focused, proactive, and comfortable working in a fast-paced environment.

Why Join PVR INOX?
- Build your career with a leading cinema entertainment brand.
- Gain hands-on experience in operations and team management.
- Develop leadership, customer service, and problem-solving skills.
- Work in a dynamic and energetic entertainment environment.
- Explore opportunities for professional growth.

How to Apply If you are enthusiastic about customer service and ready to take the next step in your career, we would love to hear from you!

Apply now and become part of the PVR INOX team. (phone hidden)

Job Location: Vega City Mall, Bengaluru, Karnataka

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Duty Officer / Duty Manager (BTM Layout)
🏢 PVR INOX
📍 BTM Layout