Company Description Centre Point Hospitality operates Hotel Centre Point, a 5-star property established in November 1988 in Ramdaspeth, Nagpur, Maharashtra. The hotel offers 136 luxurious rooms, 14 banquet halls, a multi-cuisine fine dining restaurant, a coffee shop, an all-day bespoke buffet area, and round-the-clock room service.

Known for its premium hospitality and event facilities, the property serves business and leisure guests seeking high-quality accommodation and service. The group is expanding with upcoming ventures in New Mumbai, Raipur, and Goa, offering opportunities for growth within a developing hospitality portfolio.

Role Description The Duty Manager is a full-time, on-site role based at Hotel Centre Point in Nagpur. This role oversees daily hotel operations, ensuring smooth functioning of the front office, guest services, and coordination with housekeeping, food and beverage, and banqueting teams.

Responsibilities include supervising staff on shift, handling guest queries and complaints, monitoring service standards, and ensuring adherence to hotel policies and safety procedures.

The Duty

Manager will manage room allocation, VIP arrivals, and special requests, support event and banquet operations as needed, and maintain accurate logs and reports for management review.



The role also involves training and mentoring team members, optimizing occupancy and revenue through effective coordination, and promoting a professional, guest-focused workplace.

Qualifications

- Strong leadership, team supervision, and people management skills to guide multi-department operations.
- Guest service, customer relationship management, and complaint handling skills to ensure a high level of guest satisfaction.
- Operational oversight skills in front office, housekeeping coordination, and food and beverage or banquet support.
- Organizational, time management, and problem-solving skills to manage multiple tasks during busy shifts.
- Clear written and verbal communication skills in English; local language proficiency is an advantage.
- Ability to work on-site in a shift-based environment, including weekends and holidays, with a professional appearance and demeanor.
- Previous experience in hotel operations or a similar supervisory role in the hospitality industry is preferred.
- Diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field is beneficial.
- Basic computer literacy, familiarity with hotel property management systems (PMS), and an understanding of safety and compliance standards.

📌 Duty Manager (Nagpur)
🏢 Centre Point Hospitality
📍 Nagpur