– NIGHT DUTY MANAGER

Department: Front Office / Operations

Designation: Night Duty Manager

Reports To: General Manager / Resort Manager

Location: The Forest Club Resort & Spa, Karjat

1. Job Summary

The Night Duty Manager is responsible for overseeing the resort’s overall operations during the night shift, ensuring guest satisfaction, staff coordination, security, smooth functioning of all departments, and proper handover to the morning management team.
1. Key Responsibilities

A. Guest Relations & Guest Satisfaction

- Welcome and assist guests during late-night arrivals and departures.
- Handle guest complaints, requests, and emergencies professionally.
- Ensure a comfortable and pleasant guest experience throughout the night.
- Coordinate with Front Office, Housekeeping, Security, and other departments to resolve guest concerns promptly.

B. Night Operations Management

- Supervise the overall functioning of the resort during the night shift.
- Monitor room occupancy, VIP arrivals, late check-ins, and early check-outs.
- Ensure all departments follow resort policies, SOPs, and service standards.
- Conduct regular rounds of the resort to check cleanliness, safety, and operational readiness.
- Coordinate with the night team to ensure smooth and uninterrupted operations.

C. Front Office & Revenue Management

- Monitor night audit procedures and ensure accurate billing and financial transactions.
- Verify room revenue, guest folios, cash transactions, and daily reports.
- Ensure proper reconciliation of room occupancy and revenue records.
- Check that all guest records and registration formalities are completed accurately.

D.



Security & Emergency Management

- Coordinate with the Security Department to maintain the safety of guests, employees, and resort property.
- Monitor security rounds, access control, and unusual activities.
- Handle emergencies, medical incidents, fire alarms, and other unforeseen situations as per resort procedures.
- Immediately inform senior management about serious incidents and take appropriate action.

E. Staff Supervision & Coordination

- Supervise night-shift employees and ensure discipline, grooming, and punctuality.
- Coordinate with the concerned HODs for operational issues.
- Ensure adequate staffing and proper duty allocation during the night shift.
- Address staff concerns and report misconduct or policy violations to management.

F. Reports & Handover

- Prepare and submit the Night Manager’s Report to the management team.
- Record guest complaints, incidents, maintenance issues, and pending operational tasks.
- Ensure proper handover of important information to the morning shift.
- Report any major operational or financial discrepancies to the General Manager / Resident Manager.

1. Qualifications & Experience

- Diploma or Degree in Hotel Management or Hospitality Management.
- Minimum 2–4 years of experience in hotel or resort operations,



preferably in a supervisory or managerial role.
- Previous experience in Front Office operations and night auditing is preferred.
- Good knowledge of hotel management software, billing systems, and MS Office.
- Strong communication, leadership, problem-solving, and decision-making skills.

1. Required Skills

- Excellent guest-handling and complaint-resolution skills.
- Ability to manage emergencies and make decisions independently.
- Strong team management and interdepartmental coordination.
- Attention to detail in billing, reporting, and operational procedures.
- Professional appearance, discipline, and a guest-oriented attitude.

1. Key Performance Indicators (KPIs)

- Guest satisfaction and complaint-resolution time.
- Accuracy of night audit and financial reports.
- Compliance with resort SOPs and security procedures.
- Effective staff supervision and operational coordination.
- Timely reporting and proper shift handover.

1. Working Conditions

- Responsible for night-shift operations as per the resort’s duty roster.
- Must remain available to handle guest requests and operational emergencies during the shift.
- Expected to maintain confidentiality, professional conduct, and adherence to resort policies.

Note: The Night Duty Manager is responsible for the smooth, safe, and productive operation of the resort during the night shift and must promptly escalate critical matters to senior management. Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Duty Manager (Karjat)
🏢 The Forest Club Resort u0026
📍 Karjat