Manage end-to-end patient communication and intake for a US-based telehealth provider. This role requires high-level coordination between patients, caregivers, and clinical stakeholders.

Requirements:

- Call Management: Execute inbound and outbound calls with patients, caregivers, and healthcare stakeholders.

- Patient Intake: Conduct full clinical intake for current and returning patients, ensuring all data is ready for telehealth providers.

- Scheduling: Manage the medical calendar, including booking, confirming, and rescheduling appointments.

- Guidance: Provide patients with clear instructions on telehealth technology, pre-visit prep, and post-visit next steps.

Experience:

- 2-3 years in a US-facing healthcare process

- Communication: Native or near-native US accent is strictly required.

- Knowledge: Proficient in US healthcare terminology and HIPAA-compliant communication.

- Technical: Experience with EHR/CRM software and telehealth platforms.

Shift Timings : US Business Hours.

📌 Doctor's Assistant (Kolkata)
🏢 GREAT MEDIA TECHNOLOGIES
📍 Kolkata