System Administrator IT Helpdesk / Desktop Support Engineer

Location: Chennai, India

Experience: 2+ Years

Work Mode: In office

Shift: Rotational Day Shifts

Weekend Work: Saturday & Sunday Compulsory (UK Time)

Weekly Off: 2 compensatory days

Night Shifts: No

Role Overview

We are looking for an IT Helpdesk / Desktop Support Engineer to provide first-level technical support to end users in a Windows-based environment. The role will be responsible for troubleshooting hardware, software, login, network, and system-related issues, along with Active Directory user administration, software deployment, patch management, and end-user support.

The ideal candidate should have hands-on experience supporting Windows domain environments and working with ticketing systems while providing timely and effective resolution in line with defined SLAs.

Key Responsibilities

- Provide L1 technical support to end users through phone, email, and in-person channels.
- Create, modify, unlock, and disable Active Directory user accounts.
- Perform password resets and basic user/group administration.
- Troubleshoot Windows domain environment issues, including:

- Login and authentication issues

- User profile issues

- Network connectivity problems

- Desktop/laptop issues
- Software and application-related issues
- Support patch management and application deployment on laptops using Microsoft Software Center.
- Install, configure, and maintain end-user hardware and software.
- Assist with Windows updates, application installations, and antivirus checks.
- Troubleshoot basic IP, DNS, and DHCP issues.
- Log,



track, update, and resolve incidents and service requests through the organization's ticketing system.
- Maintain documentation for IT procedures, troubleshooting steps, and support activities.
- Escalate complex or unresolved issues to L2/L3 teams, vendors, or other IT support groups as required.
- Ensure incidents and requests are resolved within defined SLA timelines.
- Provide guidance and educate users on basic IT best practices and procedures.

Required Skills & Qualifications

Technical Skills

- 2+ years of experience in IT Helpdesk, Desktop Support, or End-User Computing.
- Hands-on experience with Microsoft Active Directory, including:
- User account creation/modification/deactivation

- Password reset

- Account unlock

- Basic group management

- Basic Group Policy understanding
- Strong understanding of Windows domain environments.
- Good knowledge of Windows 10/11 operating systems, preferably Windows 11.
- Hands-on experience with Microsoft Software Center for:

- Patch deployment

- Software/application installation

- Application updates
- Experience troubleshooting hardware, software, operating system, login, and connectivity issues.




- Familiarity with IT ticketing systems such as ServiceNow, Jira, or similar tools.
- Basic understanding of networking concepts:

- IP addressing

- DNS

- DHCP
- Good troubleshooting and problem-solving skills.

Soft Skills
- Strong verbal and written communication skills.
- Good customer/end-user handling skills.
- Ability to work independently and as part of a team.
- Ability to prioritize and manage multiple incidents/requests.
- Strong focus on SLA adherence and timely resolution.

Educational Qualifications

Any of the following

- BE / B.Tech – Computer Science, Information Technology, or related discipline
- MCA
- B.Sc / M.Sc – Computer Science, Information Technology, or related discipline

Preferred Qualifications The following certifications are desirable but not mandatory:
- CompTIA A+
- CompTIA Network+
- Microsoft certifications
- Microsoft MTA / MD-100 or equivalent Windows administration certifications

Work Schedule
- Rotational day shifts
- Saturday and Sunday work is compulsory based on UK business hours.
- Two compensatory days off per week.
- No night shifts.

Ideal Candidate Profile The ideal candidate will have 2+ years of hands-on L1/L1.5 desktop or IT helpdesk experience, with strong exposure to Active Directory, Windows 11, Windows domain troubleshooting, Microsoft Software Center, and IT ticketing tools. Candidates with experience supporting users in a Windows enterprise/domain environment and handling incidents within defined SLAs would be preferred.

📌 Desktop Support Engineer (Chennai)
🏢 Careernet
📍 Chennai