Position: Desktop Support Engineer
Location: Weikfield IT Park, Viman Nagar , Pune
100% onsite
OBJECTIVE OF ROLE A Desktop Support Specialist is someone who provides technical assistance for computer hardware, software, and network issues, including installation, troubleshooting, and maintenance . Key responsibilities include responding to user support requests, diagnosing and resolving technical problems for end-users both on-site and remotely, setting up workstations, performing hardware and software upgrades, and documenting support procedures.
- Windows Desktop/Laptop troubleshooting and navigation of system
- Monitor and respond effectively under incident management tasks:
- Ticket Handling (Service Now)
- Incident analysis and initial troubleshooting
- Incident isolation and proper escalation
- Service request provisioning and proper escalation
- SLA management (response time and resolution time under agreed customer SLA)
- Proper asset handling and management
- Asset inventory of desktop/laptop items
- Asset inventory of all consumables and peripheral items
- Proper basic business e-mail writing & oral communication in English
- Application installation, configuration changes,
Windows patch updates, other utilities and common software handling
- Basic documentation skills to properly document:
- Internal procedures and SOP
- Incident notification (e-mail)
- End of shift reports (handover reporting)
- Install, test and configure recent workstations, peripheral equipment and/or software
- Workstation deployment, movement, modification
- Basic activity tracking and reporting (deployments, installations, assessment and checking of systems)
- Operating system (OS) installation and/or modification (upgrade/downgrade)
- Basic computer hardware knowledge (parts, compatibility & build)
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
📌 Desktop Support Engineer (Pune)
🏢 Atain
📍 Pune