We’re Hiring | Deputy Manager – E-commerce Operations

Location: Mumbai

Experience: 6+ years in E-commerce Operations / BPO

Education: Bachelor’s Degree

Shift:Rotational & US Shifts

Compensation: Market Competitive

About the Role

We are looking for an experienced Deputy Manager – E-commerce Operations to manage e-commerce projects, lead teams, handle client relationships, and drive operational excellence.

The ideal candidate must have a strong E-commerce or BPO operations background, with experience in people management, client handling, process improvement, and performance monitoring.

Key Responsibilities

Manage e-commerce projects, operational deliverables, and team performance.

Lead team leaders and associates to achieve business targets.

Handle client communication and stakeholder relationships.

Oversee customer support, order management, vendor onboarding, cancellations, and logistics coordination.

Monitor SLAs, productivity, quality, and process compliance.

Conduct team training and support onboarding for new project requirements.

Prepare MIS reports, operational dashboards, Excel reports, and presentations.

Identify operational challenges and implement process improvements.

Ensure consistent service quality and achievement of performance targets.





Mandatory Skills & Requirements

Minimum 6 years of relevant experience in E-commerce Operations or BPO operations.

At least 2 years of people management experience.

Solid understanding of e-commerce processes, preferably content/cataloguing or related operations.

Experience in customer support, order management, seller/vendor support, or process operations.

Excellent verbal and written communication skills.

Strong MS Excel skills, including VLOOKUP/XLOOKUP, Pivot Tables, and reporting.

Good working knowledge of MS Word and PowerPoint.

Strong client management, problem-solving, and team leadership abilities.

Willingness to work rotational and US shifts.

Important Candidate Criteria

Candidates must have relevant experience in E-commerce or BPO operations. Profiles from the following sectors will not be suitable for this requirement:

SaaS

IT / Software

EdTech

Manpower / Recruitment

- Digital Marketing

Interested candidates with relevant E-commerce or BPO experience may apply or share their updated CV on mail [email protected].

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📌 Deputy Manager - E-commerce Operations (Mumbai)
🏢 Laveti Innovations Lab Private
📍 Mumbai