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Experience: 5+ yrs

Location: Bilaspur, Chhattisgarh, India, Nashik, Guwahati, Cuttack, muzaffurpur, Bhubaneswar, Odisha, India

Job Type: Full-time

We are looking for an experienced and results-oriented Department Manager to lead sales, operations, customer experience, inventory management, and team performance within a jewellery retail environment.

The ideal candidate will have strong experience in jewellery or organised retail , with the ability to drive departmental sales while maintaining high standards of customer service, operational discipline, inventory accuracy, and security. This role requires a hands-on leader who can motivate sales teams, analyse performance, and contribute to overall store growth.

Requirements Key Responsibilities

- Drive departmental sales performance and achieve monthly and annual revenue targets
- Monitor key sales KPIs including conversion rate, Average Bill Value (ABV), and Units Per Transaction (UPT)
- Drive sales across gold, diamond, platinum, and other jewellery categories
- Identify opportunities for upselling, cross-selling, repeat purchases, and customer retention
- Monitor individual sales performance and implement coaching or improvement plans where required
- Lead, motivate, and supervise sales executives and other department team members
- Conduct daily team briefings and allocate individual sales targets
- Train team members on jewellery product knowledge, customer handling, selling techniques, and service standards
- Manage staff schedules, attendance, floor deployment, and daily manpower requirements
- Support the Store Manager in maintaining productivity, discipline, and overall store performance




- Ensure customers receive a premium and personalised shopping experience
- Handle customer complaints, escalations, enquiries, and service-related issues professionally
- Build relationships with high-value, repeat, and prospective customers
- Ensure timely follow-up on customer enquiries, orders, occasions, and potential purchases
- Monitor stock availability, merchandise movement, display standards, and product presentation
- Coordinate stock replenishment and inter-store transfers as required
- Ensure accurate inventory records and support regular stock audits
- Maintain proper handling, documentation, and security of high-value jewellery
- Identify fast-moving and slow-moving products and communicate relevant insights to management
- Ensure adherence to SOPs, retail processes, jewellery security, loss-prevention, and operational guidelines
- Monitor billing accuracy, documentation, daily reporting, and store opening and closing procedures
- Prepare and review daily, weekly, and monthly sales and performance reports
- Analyse product-category performance, conversion, team productivity, and target achievement
- Share performance insights and recommendations with the Store Manager
- Identify opportunities to improve departmental processes, customer experience, sales productivity, and operational efficiency

What Makes You a Great Fit
- 5+ years of experience in retail sales,



store operations, or a similar customer-facing workplace
- Strong experience in jewellery retail or organised retail is strongly preferred
- Previous experience as a Department Manager, Floor Manager, Assistant Store Manager, Team Leader, or similar retail leadership role will be an advantage
- Strong knowledge of jewellery products including gold, diamonds, platinum, and other precious jewellery categories
- Proven ability to achieve sales targets and improve departmental performance
- Strong understanding of retail KPIs including conversion rate, ABV, UPT, customer satisfaction, and team productivity
- Experience managing, motivating, coaching, and developing frontline sales teams
- Strong customer relationship-management skills, particularly with high-value and repeat customers
- Good understanding of inventory management, stock reconciliation, merchandise movement, and loss prevention
- Strong awareness of jewellery security, operational controls, and SOP compliance
- Excellent communication, interpersonal, negotiation, and customer-handling skills
- Strong analytical and problem-solving abilities with a results-oriented approach
- High attention to detail, organisation, discipline, and process orientation
- Ability to manage multiple priorities while maintaining high standards of customer service and operational execution
- Proficiency with POS, inventory management, and retail reporting systems
- Comfortable working in a target-driven and fast-paced retail environment
- Strong ownership mindset with the ability to independently manage a department while supporting overall store objectives
- Graduate degree or equivalent qualification is preferred

📌 Department Manager - Jewellery (Bilaspur)
🏢 Weekday AI (YC W21)
📍 Bilaspur