KEY RESPONSIBILITIES

- Review customer and account records to identify missing, inconsistent, or outdated profile information.
- Support telecom order management and account management activities in line with process guidelines.
- Validate account attributes and supporting information before completing profiling or order actions.
- Investigate exceptions, document findings, and coordinate resolution with relevant teams.
- Maintain explicit case notes and trackers to support quality reviews, reporting, and audit readiness.
- Meet agreed productivity, quality, and turnaround-time expectations.
- Communicate professionally with internal stakeholders and work effectively across shifts.

REQUIRED QUALIFICATIONS & SKILLS





- Working understanding of account profiling concepts and customer/account data validation.
- Good verbal and written communication skills.
- Basic proficiency in Microsoft Excel and Microsoft Office.
- Strong attention to detail, process discipline, and willingness to learn.
- Ability to work flexible or rotational shifts based on business requirements.

SUCCESS MEASURES

- Adherence to process controls, quality standards, and turnaround times.
- Timely resolution or escalation of account and order exceptions.

Shift Time : 13:00 to 22:30 (Hybrid)

📌 Delivery Operation New Associate (Chennai)
🏢 Trigent Software
📍 Chennai