Role summary

Turn service delivery, grievance and programme data from multiple departments into insight for leadership. The analyst builds monitoring dashboards, tracks service KPIs and supports evidence-based decisions on citizen services.

Key responsibilities

- Collect, clean, validate and integrate data from departmental applications, APIs, RajDhara/State Data Centre sources, and flat files
- Design and maintain dashboards and MIS reports on service delivery timelines, pendency, grievance redressal, SLA compliance and department performance
- Define KPIs and performance indices, and run trend, root-cause, geospatial and comparative district/department analyses
- Identify bottlenecks, anomalies and service gaps, and present actionable recommendations to senior officials
- Prepare periodic briefing notes, presentations and ad-hoc analyses for review meetings
- Enforce data quality and governance standards, and document data dictionaries and metrics definitions
- Apply statistical and predictive techniques (forecasting, clustering,



sentiment/text analysis on grievances) where relevant
- Ensure adherence to the DPDP Act 2023, Rajasthan data-sharing policies and information security norms

Required skills

- Advanced SQL, Excel, and Python or R (pandas, NumPy, visualisation libraries)
- BI tools: Power BI, Tableau, Apache Superset or Metabase
- Strong grounding in statistics, data modelling and ETL concepts
- Ability to translate data into clear narratives for non-technical leadership
- Valuable written and verbal communication in Hindi and English

Desirable

- Experience with GIS/geospatial tools (QGIS) and open-source analytics stacks
- Exposure to NLP for grievance categorisation and to big data tools (Spark, Airflow)
- Prior work with e-Governance MIS or CM/PM-level monitoring dashboards

Qualification

- B.E./B.Tech/MCA/M.Sc. (Statistics, Mathematics, Computer Science, Data Science) or equivalent; MBA (Analytics) is a plus

📌 Data Analyst (Chennai)
🏢 Bahwan Cybertek
📍 Chennai