12 Oct
|
Naukri e-Hire
|
Bengaluru
12 Oct
Naukri e-Hire
Bengaluru
Roles and Responsibilities :
- Handle customer inquiries, complaints, and feedback via phone calls, emails, or chats in a skilled and courteous manner.
- Resolve customer issues promptly and efficiently by providing accurate information and solutions.
- Maintain records of all interactions with customers using CRM software to track progress and improve service quality.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-2 years of experience in BPO/call center environment or related field (freshers welcome).
- Excellent communication skills for effective interaction with customers over the phone or through digital channels.
- Basic knowledge of computer applications such as MS Office Suite (Word, Excel) for data entry and record-keeping purposes.
📌 Customer Support Representative (Bengaluru)
🏢 Naukri e-Hire
📍 Bengaluru