Key Responsibilities

- Handle incoming toll-free customer calls and resolve service-related queries.

- Follow up with service engineers regarding pending service requests and customer complaints.

- Ensure service cases are closed within the stipulated Turnaround Time (TAT).

- Coordinate between customers and service engineers to ensure timely service resolution.

- Maintain and regularly update the customer database.

- Use Advanced Excel for data management, tracking, reporting, and analysis.

- Use Microsoft Outlook for professional email communication and follow-ups.

- Maintain accurate records of customer interactions, service requests, case status, and resolutions.

- Track pending cases and proactively follow up to avoid service delays.

- Communicate professionally with customers across all three mandatory languages: Marathi, Hindi, and English.

Required Skills

- Strong verbal communication and proactive customer-handling skills.

- Mandatory proficiency in Advanced Excel and Microsoft Outlook.

- Excellent follow-up and cross-functional coordination skills with service engineers.





- Ability to manage, clean, and update large volumes of data accurately.

- Strong organizational skills and sharp attention to detail.

- Ability to multi-task, manage multiple service requests, and strictly meet TAT deadlines.

Eligibility Criteria

- Educational Qualification: B.Com or any higher qualification.

- Language Proficiency: Fluency in Marathi, Hindi, and English is mandatory.

- Experience: Candidates with prior experience in customer support, customer care, service coordination, or call handling will be highly preferred.

- Job Location: Candidates must be comfortable working on-site from the Pune location.

Ideal Candidate Profile A proactive and detail-oriented skilled who can seamlessly handle customer calls, efficiently coordinate service follow-ups, maintain large databases, and ensure service cases are closed within the required timeline.

Pay: ₹22,000.00 per month

Work Location: In person

📌 Customer support (Pune)
🏢 gusri solutions
📍 Pune