Job Title: Hotel Booking & Customer Support Executive

Job Category: Hotel Operations / Customer Support / Reservations

Job Summary

We are looking for a customer-oriented and detail-focused Hotel Booking & Customer Support Executive to manage hotel reservations and provide excellent customer service. The ideal candidate should have strong communication skills, a customer-first approach, and familiarity with hotel booking platforms or hotel reservation software.

Key Responsibilities

- Handle customer queries related to hotel bookings, room availability, rates, and reservations.
- Manage new bookings, booking modifications, cancellations, and special requests.
- Assist customers with booking confirmations and reservation-related issues.
- Communicate with hotels, guests, and internal teams to ensure smooth booking operations.
- Handle customer inquiries through phone calls, emails, and chat.
- Maintain accurate booking records and update reservation details in the system.
- Resolve customer complaints professionally and ensure a positive customer experience.
- Use hotel booking platforms, reservation systems, PMS software, or channel management tools.
- Follow up on pending reservations and coordinate with relevant teams when required.

Required Skills & Qualifications




- Excellent verbal and written communication skills.
- Good customer service and problem-solving abilities.
- Familiarity with hotel booking platforms or hotel reservation software.
- Basic computer knowledge and proficiency in email and data entry.
- Ability to manage multiple customer queries accurately.
- Strong attention to detail and a customer-focused attitude.
- Previous experience in hotel reservations, travel booking, hospitality, or customer support will be preferred.

Preferred Experience
- Experience with hotel PMS software such as OPERA, IDS Next, eZee Absolute, or Hotelogix.
- Experience with online travel platforms such as Booking.com, Expedia, Agoda, or MakeMyTrip.
- Experience handling booking changes, cancellations, refunds, and guest queries.

Ideal Candidate: Someone with good communication skills, a skilled attitude, and the ability to manage hotel bookings while providing a smooth and reliable customer experience. Interested candidates can apply with their updated CV.

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Work from home

Work Location: Hybrid remote in Noida, Uttar Pradesh

📌 Customer Support in Hotel Operation (Noida)
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📍 Noida