We are looking for a friendly, qualified, and customer-focused Customer Support Executive to handle customer queries, provide timely assistance, resolve complaints, and ensure a positive customer experience. The ideal candidate should have excellent communication skills and a service-oriented approach.

Key Responsibilities

- Handle customer queries through phone calls, WhatsApp, email, and other communication channels.

- Respond to customer questions regarding services, products, appointments, orders, and payments.

- Resolve customer complaints and issues professionally and within the required timeframe.

- Schedule, confirm, reschedule, and follow up on customer appointments.

- Maintain accurate records of customer interactions and feedback.

- Follow up with customers to ensure satisfaction and encourage repeat visits/orders.

- Coordinate with salon, wellness, sales, and operations teams to resolve customer concerns.

- Handle product/service-related queries and provide appropriate information.

- Escalate complex issues to the concerned department or manager when required.

- Maintain a positive and professional relationship with customers.

- Prepare basic reports related to customer queries, complaints, follow-ups, and resolutions.





- Ensure company customer service standards and policies are followed.

Required Skills & Qualifications

- Graduate or equivalent qualification preferred.

- 1–3 years of experience in customer support, telecalling, hospitality, salon, wellness, or e-commerce preferred.

- Excellent verbal and written communication skills.

- Good knowledge of Hindi and English; Punjabi would be an advantage.

- Strong interpersonal and problem-solving skills.

- Basic computer knowledge and familiarity with MS Office, WhatsApp, and CRM systems.

- Ability to handle multiple customer queries efficiently.

- Patient, polite, confident, and customer-oriented personality.

Key Competencies

- Customer Service

- Communication Skills

- Problem Solving

- Follow-up & Coordination

- Complaint Handling

- Time Management

- Teamwork

- Professionalism

Performance Indicators

- Customer satisfaction and feedback

- Response and resolution time

- Appointment/order follow-up efficiency

- Complaint resolution rate

- Customer retention and repeat visits/orders

- Accuracy of customer records

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer support executive (Gurugram)
🏢 Woxa
📍 Gurugram