Customer Support Executive (International Voice Process) (Indore)

Customer Support Executive (International Voice Process) (Indore)

12 Oct
|
Vishal Consultants, Indore
|
Indore

12 Oct

Vishal Consultants, Indore

Indore

Key Responsibilities

- Handle inbound and outbound calls with international customers.

- Understand customer concerns and identify reasons for cancellation or discontinuation.

- Convince customers to continue using the company's products or services through effective retention strategies.

- Address customer complaints professionally and provide suitable resolutions.

- Explain product or service perks, offers, and alternatives to retain customers.

- Maintain customer satisfaction while achieving retention targets and performance metrics.

- Follow company policies, quality standards, and call-handling procedures.

- Maintain accurate customer records and update call details in the system.

Experience: Minimum 1 year Exp retention Mandatory

📌 Customer Support Executive (International Voice Process) (Indore)
🏢 Vishal Consultants, Indore
📍 Indore

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