About the Company

We are a leading organization in the Electric Vehicle (EV) industry, dedicated to providing reliable and innovative mobility solutions. With a strong focus on quality, customer satisfaction, and technological advancement, we are expanding our service network and looking for skilled professionals to support our growing customer base.

Role Description

1. This is a full-time, on-site job.

2. Shift Time

(2pm-10pm)

3. Location is

Ultadanga

4. The role involves responding to customer inquiries via phone, chat, and email, resolving issues related to scooter rentals, app usage, payments, and account access.

5. The Customer Support Executive will guide riders through booking processes, explain rental plans and policies, and ensure timely updates on service requests or technical problems.

6. Responsibilities include logging and tracking support tickets, escalating issues to relevant teams when needed, and following up to ensure resolution and customer satisfaction.

7. The role also includes gathering customer feedback, supporting process improvements, and maintaining clear, professional communication with riders and partner platforms.

8. Manage client dashboard, overdue calling.

Qualifications





- Strong customer-facing capabilities, including Customer Support and Customer Service skills to handle inquiries and issues professionally.

- Ability to maintain high Customer Satisfaction through empathetic communication, problem-solving, and timely resolution of concerns.

- Experience providing Online Support via phone, chat, and email, with accurate documentation of interactions and outcomes.

- Basic Technical Support skills to assist customers with app navigation, scooter usage, and simple troubleshooting steps.

- Clear spoken and written communication skills in English and local languages relevant to the Greater Kolkata Area.

- Comfort working with CRM tools, ticketing systems, and mobile applications in a rapid-paced environment.

- Strong organizational skills, attention to detail, and the ability to manage multiple customer requests simultaneously.

- Previous experience in customer support, mobility services, or gig-economy platforms is an advantage.

- Minimum high school diploma; a graduate degree or relevant certification in customer service or communication is a plus.

- Only For Male candidate

📌 Customer Support Executive (Kolkata Metropolitan Area)
🏢 Go E-Went
📍 Kolkata Metropolitan Area