Customer Support Executive — Springpad

Role Overview:

We are looking for a Customer Support Executive to support learners of Springpad, our brand at the intersection of EdTech and Fintech. You will be the first point of contact for learners across calls, emails and chat — answering their queries, resolving issues and making sure every interaction leaves them with a clear, confident next step.

Communication is at the heart of this role. You should speak clearly, write even better, and be able to explain course, platform and payment-related questions simply and accurately. Freshers with solid communication skills are welcome.

Position Details Employment TypeFull-TimeExperience0–3 Years (Freshers with strong communication skills are welcome)Education Bachelor’s degree preferred (any discipline)Location Kolkata – Salt Lake, Sector 5 (Work from Office)Work Days6 Days (5 Days WFO + Sunday WFH), 1 weekly off Work Timings11:00 AM – 8:00 PM Start Date Immediate joiners preferred Laptop Requirement Personal laptop is a must Key Responsibilities

Learner Support

- Assist Springpad learners through calls, emails and chat, resolving their queries quickly and accurately
- Guide learners on course navigation, content access and platform usage
- Answer questions on enrolment, payments, invoices and refunds in line with company policies

Written Communication

- Write explicit, professional and error-free email and chat responses
- Prepare and update simple help notes, FAQs and response templates for common learner queries

Problem Resolution & Escalation

- Understand learner concerns through active listening and provide effective solutions
- Escalate unresolved or complex issues to the relevant internal teams and follow up until closure
- Maintain a professional, empathetic and learner-first approach in every interaction
- Share only approved course and product information, without giving personal investment or financial advice

Process Improvement & Collaboration

- Log and track queries accurately in the support system
- Identify recurring learner issues and suggest improvements to the learner experience
- Collaborate with Tech, Product, Sales and Operations teams to improve support workflows

Required Skills & Qualifications

Communication

- Excellent verbal communication in English and Hindi
- Excellent written communication — clear, grammatically correct and well-structured emails and chat replies
- Ability to explain processes simply and patiently

Customer Handling

- Customer-centric attitude with a strong problem-solving mindset
- Patience, empathy and professionalism when handling learner concerns

Tools

- Basic understanding of digital tools and online learning platforms
- Comfort with email,



chat tools and basic Google Sheets / Excel

Professional Background

- 0–3 years of experience in customer support / call support roles
- Freshers with good communication skills are encouraged to apply

Nice to Have

- Experience supporting customers in EdTech, fintech, banking or financial services
- Interest in personal finance, investing or the stock market

Who Should Apply This role is ideal for candidates who:
- Enjoy helping people and resolving issues
- Take pride in clear, well-written communication
- Are comfortable working in a fast-paced, office-based environment
- Are proactive, responsible and customer-focused
- Want to build a long-term career at the intersection of EdTech and Fintech
- Thrive in fast-paced, high-growth environments with high ownership

Why Join Be10x

- Be the voice of Springpad for thousands of learners
- Build strong communication and problem-solving skills in a fast-growing EdTech and Fintech space
- Attractive performance-based incentives
- High ownership with visible business impact
- Work closely with founders and senior leadership
- Be part of one of India’s fastest-growing AI-focused EdTech ecosystems

What We Offer

- Competitive compensation, in line with market standards
- Kolkata (Salt Lake, Sector 5) work location, with Sunday work from home
- Learn from experienced professionals and industry leaders
- Close working proximity to founders and senior leadership

Interview Process Shortlisted candidates will be taken through a structured interview process, including a written communication assessment and a short mock support call. If the scope of this role aligns with where you want to take your career, we would be glad to hear from you.

About be10X

At be10X (Goenka Kachave LLP), we don’t just teach AI – we turn it into a career weapon. We’re an AI upskilling platform built to help working professionals unlock faster promotions, bigger salary hikes, sharper productivity, and career breakthroughs they didn’t think were possible yet.

Founded by IIT Kharagpur alumni Aditya Goenka and Aditya Kachave, we’ve rewritten the career trajectories of over 5 million learners through cutting-edge programs spanning AI, Finance, Data, Product, and Business.

And we’re not just growing – we’re scaling fast. A profitable,



fully bootstrapped organization with INR 500+ crore in annual recurring revenue, a 2,500+ member team, and 15 offices across Pune, Bengaluru & Kolkata, we’re one of India’s – and the globe’s – fastest-growing EdTech organizations.

The Be10x Effect

- Google’s Official Stamp of Approval – Be10x is a certified Google partner, putting us in a league most training platforms only dream of reaching.
- From Classrooms to Warships – We delivered classified-ready AI training for the Indian Navy: a 2-day program covering Excel + AI and Power BI dashboards with AI-powered decision briefs, built around a strict “data never leaves the laptop” security framework.
- Now Streaming: Our Own Success Story – Be10x’s journey is featured on JioHotstar’s “Bharat of My Dreams” (2026) – proof that we’re not just building careers, we’re telling their stories.
- Star-Studded Sessions – Our stages have hosted names like Boman Irani, Ashneer Grover, and Imtiaz Ali, because we believe AI education deserves the same spotlight as prime-time TV.
- Community First – Proud partners and contributors of the Ahmedabad Rotary Association, Assam Chief Minister Office (CMO) contributing to initiatives that create meaningful social and professional impact.
- AI Masterclass with Rotary Ahmedabad – Be10x led the “Orenda Skyline AI Masterclass” at Pandit Deendayal Auditorium, Ahmedabad, with 500+ industrialists, professionals, Rotarians and students.
- Assam Flood Relief – Be10x contributed 10 lakh toward relief missions during the Assam floods, supporting on-ground recovery efforts for affected communities.
- Bihar Flood Relief – Be10x contributed 10 lakh toward relief missions during the Bihar floods, supporting on-ground recovery efforts for affected communities.
- Official AI Partner – Afghanistan Cricket Board – Be10x is now the Official AI Partner of the Afghanistan Cricket Board, applying practical AI tools and workflows to support the board’s teams and operations.

Part of House of EdTech be10X is part of House of EdTech, a multi-entity upskilling group whose brands include Office Master, AI for Techies, Dr. Finance, Profit Uni, and SpringPad. At Be10x, customer support is a core part of the learner experience rather than a back-office function — every query you resolve builds trust with learners and shapes how they experience our programs. This role is suited to someone who communicates clearly, cares about people and wants to grow in a fast-moving EdTech and Fintech environment.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Kolkata)
🏢 House Of Edtech
📍 Kolkata