? We’re Hiring: Customer Support Executive | D2C

Location: Gurugram, Haryana

Experience: 1–3 Years

Work Type: Full-Time | 6 Days a Week

Timing: 10:00 AM – 6:00 PM

About the Role

CASEGEAR is looking for an experienced Customer Support Executive with a background in D2C / E-commerce brands . The ideal candidate should understand online customer journeys and be comfortable handling queries across multiple channels.

Key Responsibilities

- Handle customer queries through calls, WhatsApp, email & ticketing systems .
- Resolve issues related to orders, deliveries, NDR, RTO, returns, exchanges & refunds .
- Manage orders and customer information on Shopify .
- Track shipments and resolve delivery issues using Shiprocket .
- Handle calls through IVR / cloud telephony tools .
- Coordinate with logistics, warehouse and internal teams for quick resolution.




- Maintain support tickets, follow-ups and customer feedback.

What We’re Looking For
- 1-3 years of Customer Support experience , preferably with a D2C / E-commerce brand .
- Hands-on experience with Shopify & Shiprocket .
- Familiarity with ticketing software and IVR tools .
- Good communication skills in English & Hindi .
- Solid problem-solving skills and a customer-first attitude.

⭐ D2C brand experience with hands-on Shopify, Shiprocket and ticketing software experience will be strongly preferred. ? Apply: Send your resume to [email protected]

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📌 Customer Support Executive –C (Gurugram)
🏢 CASEGEAR
📍 Gurugram