12 Oct
|
CIEL HR
|
Chennai
Customer Support
- Answer inbound customer calls promptly and professionally.
- Answer abandoned (missed calls) customer calls promptly and professionally.
- Provide accurate information about products, services, policies.
Complaint Handling
- Address customer complaints and concerns in a skilled and courteous manner.
- Work towards resolving issues to the satisfaction of the customer while adhering to company
policies.
Case Registration
- For UW/AMC Assets, Case to be Registered in CRM after verifying the Customer / Asset
Information
- For PCB Assets inform customer for Visiting charges, upon approval Create Case and PCB Quote,
after Approval of charges close the Quote as Approved
- Transfer the case to respective Revenue SPOC.
📌 Customer Support Executive (Chennai)
🏢 CIEL HR
📍 Chennai