About the Company

We are a leading organization in the Electric Vehicle (EV) industry, dedicated to providing reliable and innovative mobility solutions. With a strong focus on quality, customer satisfaction, and technological advancement, we are expanding our service network and looking for skilled professionals to support our growing customer base.

Role Description

- This is a full-time, on-site job.

- Shift Time (2pm-10pm)

- Location is Ultadanga
- The role involves responding to customer inquiries via phone, chat, and email, resolving issues related to scooter rentals, app usage, payments, and account access.

- The Customer Support Executive will guide riders through booking processes, explain rental plans and policies, and ensure timely updates on service requests or technical problems.

- Responsibilities include logging and tracking support tickets, escalating issues to relevant teams when needed, and following up to ensure resolution and customer satisfaction.

- The role also includes gathering customer feedback, supporting process improvements, and maintaining clear, skilled communication with riders and partner platforms.

- Manage client dashboard, overdue calling.

Qualifications

- Strong customer-facing capabilities,



including Customer Support and Customer Service skills to handle inquiries and issues professionally.

- Ability to maintain high Customer Satisfaction through empathetic communication, problem-solving, and timely resolution of concerns.

- Experience providing Online Support via phone, chat, and email, with accurate documentation of interactions and outcomes.

- Basic Technical Support skills to assist customers with app navigation, scooter usage, and simple troubleshooting steps.

- Clear spoken and written communication skills in English and local languages relevant to the Greater Kolkata Area.

- Comfort working with CRM tools, ticketing systems, and mobile applications in a fast-paced environment.

- Strong organizational skills, attention to detail, and the ability to manage multiple customer requests simultaneously.

- Previous experience in customer support, mobility services, or gig-economy platforms is an advantage.

- Minimum high school diploma; a graduate degree or relevant certification in customer service or communication is a plus.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Kolkata)
🏢 E-Went Fast Mobility
📍 Kolkata