Customer Service & Support

● Respond promptly to customer inquiries across multiple channels (email, chat, social media, phone)

● Provide skilled and courteous support to resolve customer issues

● Handle product-related questions and technical troubleshooting

● Maintain first-contact resolution rates where possible

● Document all customer interactions and maintain detailed support logs Order & Issue Management

● Monitor order statuses on Shopify and provide customers with order updates

● Track shipment statuses via Shiprocket and communicate tracking information to customers

● Coordinate returns, exchanges, and refunds

● Manage customer complaints and work towards resolution

● Escalate complex issues to management appropriately Cross-Team Coordination

● Liaise with warehouse and logistics teams for order fulfillment issues

● Coordinate with shipping teams (Shiprocket) for delivery-related concerns





● Support operations team with customer feedback and insights

● Collaborate with marketing and sales teams on customer-related initiatives Data Management & Reporting

● Maintain customer support data in Google Sheets

● Generate daily/weekly support performance reports

● Track key metrics: response time, resolution time, customer satisfaction, ticket volume

● Identify trends and suggest improvements to support processes Customer Relationship & Follow-up

● Provide post-sale support and follow-ups

● Build positive customer relationships and handle complaints professionally

● Gather customer feedback for continuous improvement

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Vasai-Virar)
🏢 Minnies
📍 Vasai-Virar