: Customer Support Executive

Location: Gurugram, Haryana

Experience: 1-3 Years

Work Type: Full Time | 6 Days a Week

About the Role:

CASEGEAR is looking for an experienced Customer Support Executive with a background in D2C / E-commerce brands . The ideal candidate should understand online customer journeys and be comfortable handling queries across multiple channels.

Key Responsibilities:

- Handle customer queries through calls, WhatsApp, email & ticketing systems .
- Resolve issues related to orders, deliveries, NDR, RTO, returns, exchanges & refunds .
- Manage orders and customer information on Shopify .
- Track shipments and resolve delivery issues using Shiprocket .
- Handle calls through IVR / cloud telephony tools .
- Coordinate with logistics, warehouse and internal teams for quick resolution.
- Maintain support tickets, follow-ups and customer feedback.

Skills and Qualifications:

- 1–3 years of Customer Support experience ,



preferably with a D2C / E-commerce brand .
- Hands-on experience with Shopify & Shiprocket .
- Familiarity with ticketing software and IVR tools .
- Positive communication skills in English & Hindi .
- Strong problem-solving skills and a customer-first attitude.

Benefits: • Competitive salary between ₹25K - ₹35K per month.

- Opportunities for growth and career advancement.
- Friendly and supportive work environment.
- Training and development programs to enhance skills.

⭐ D2C brand experience with hands-on Shopify, Shiprocket and ticketing software experience will be strongly preferred.

? Apply: Send your resume to [email protected]

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📌 Customer Support Executive (Gurugram)
🏢 CASEGEAR
📍 Gurugram