Customer Support Executive- Chat Process/Mohali (Sahibzada Ajit Singh Nagar)

Customer Support Executive- Chat Process/Mohali (Sahibzada Ajit Singh Nagar)

12 Oct
|
TP
|
Sahibzada Ajit Singh Nagar

12 Oct

TP

Sahibzada Ajit Singh Nagar

Roles and Responsibilities :

- Handle customer inquiries, resolve issues, and provide solutions via emails, or chats.

- Provide excellent customer service by being empathetic, patient, and qualified in all interactions.

- Maintain accurate records of customer conversations using CRM software for future reference.

- Escalate complex issues to senior team members when necessary.

Job Requirements :

- 0-7 years of experience in a similar role (customer support/call center).

- good communication skills with the ability to articulate thoughts clearly over the phone/email/chat.

- Ability to work on rotational shifts including evenings, weekends, and holidays as required.

- Basic computer knowledge with proficiency in MS Office applications.

📌 Customer Support Executive- Chat Process/Mohali (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar

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