Roles and Responsibilities :
- Provide customer support through email, chat, or other digital channels to resolve customer queries and concerns.
- Process transactions, answer questions about products/services, and address issues in a timely manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-10 years of experience in a similar role (non-voice process).
- Positive communication skills for effective interaction with customers via email/chat.
- Ability to work on rotational shifts including evenings/weekends as per business requirements.
- Basic knowledge of computer applications such as MS Office Suite.
📌 Customer Support- Chat Process- Jaipur
🏢 TP
📍 Jaipur