About The Role

Once a project ships, you are the person who makes sure the client keeps getting value from it, and keeps working with us.

You own the relationship after launch: check-ins, catching problems early, and finding the next thing worth building together.

What you will do

- Own the relationship with clients after their project ships.

- Run regular check-ins, and make sure clients are actually using what we built.

- Spot churn risk early, and fix small problems before they become reasons to leave.

- Identify where a client's automation or software could be extended, and loop in sales.

- Keep client feedback flowing back to the team that builds.

You might be a valuable fit if

- You have managed client or customer relationships in a software or agency setting.

- You are proactive:



you reach out before a client has to ask what is going on.

- You can read between the lines of "everything's fine" and know when it is not.

- You write and speak clearly, and build trust easily.

Nice to have

- Experience with a CRM and basic reporting on account health.

- A technical-enough background to follow a conversation about automation or software without translation.

How we work

- A remote-first team, working with clients in the US, UK and India.

- We ship working software every week and show it to the client.

- Clients own the source code and infrastructure we build, so we earn our next project by doing this one well.

📌 Customer Success Manager (Lakhipur)
🏢 Raglic
📍 Lakhipur