About VoxyHealth (incubated by) Klenty

VoxyHealth is a AI Patient engagement platform focused on hospitals and payors in the US.

We’re looking for a Customer Success Manager (CSM) who can can help build strong relationships with our customers, focus on implementation, drive product adoption, and ensure customers achieve measurable outcomes using VoxyHealth.

Role Overview

As a Customer Success Manager, you will own the customer journey from onboarding through adoption, retention, and expansion. You’ll build strong relationships with key stakeholders, understand customer goals, drive product adoption, and ensure customers achieve measurable outcomes with VoxyHealth.

You’ll work closely with customers and cross-functional teams to proactively address challenges, improve customer health, and identify opportunities for growth. This role is ideal for someone who combines robust customer relationship skills, SaaS experience, analytical thinking, and a commercial mindset.

What You’ll Own

- Customer Success: Own a portfolio of customers and their overall health, engagement, retention, and satisfaction.
- Onboarding & Adoption: Lead onboarding, implementation, training, and initiatives that drive meaningful product adoption.
- Customer Outcomes: Develop success plans, track key metrics, and ensure customers achieve measurable business outcomes.
- Relationships & Reviews: Build relationships with champions and decision-makers and lead regular check-ins, QBRs, and account health reviews.
- Retention & Growth:



Proactively identify churn risks, develop action plans, and uncover expansion opportunities in partnership with Sales.
- Cross-functional Advocacy: Represent customer needs internally and collaborate with Product, Engineering, Support, and Sales to drive resolution and improve the customer experience.
- Customer Insights: Capture feedback, maintain accurate CRM/customer success data, and contribute to playbooks, education, and process improvements.

What We're Looking For

- 5–8 years of experience in Customer Success, Account Management, SaaS, or a related customer-facing role, preferably within B2B SaaS / technology products.
- Proven experience managing a portfolio of customers and owning adoption, retention, renewal, and customer outcomes.
- Strong understanding of customer onboarding, product adoption, engagement, churn prevention, and SaaS success metrics.
- Excellent consultative, communication, and relationship-building skills, with the ability to work effectively with US-based customers and senior stakeholders.
- Ability to understand customer business processes, translate their needs into product solutions, and drive value through the product.
- Comfortable working with customer data, usage metrics, CRM, and customer success platforms.
- Strong problem-solving, stakeholder-management, and cross-functional collaboration skills, with a proactive and ownership-oriented approach.
- Willingness to work US hours / US shift and work onsite from our Chennai office .

📌 Customer Success Manager (Chennai)
🏢 Klenty
📍 Chennai