Company Description meetmagic.org is a global community that connects senior decision makers with trusted technology partners to solve real business challenges. Executives use the platform to share active projects, gain market intelligence, find peers, and engage in relevant conversations without cold outreach. Technology partners benefit from visibility into genuine demand as it emerges, enabling more effective and targeted B2B engagement.

With 3,500+ senior leaders and a rapidly growing network, every conversation on meetmagic.org also generates funding for charity. The organization is built on trust, leveraging technology to create meaningful, impact-driven connections that cannot be easily replicated.

Role Description The Customer Success Manager is a full time, remote role responsible for nurturing relationships with executives and technology partners using the meetmagic.org platform. In this role, you will guide customers through onboarding, ensure they understand and gain value from platform features, and proactively monitor engagement and outcomes. You will respond to inquiries, resolve issues, and regularly check in with customers to support retention and satisfaction.

You will analyze usage data and feedback to identify trends, risks, and opportunities, then collaborate with internal teams to improve the customer experience. You will also contribute to customer education by creating or refining documentation, playbooks, and best practices that help customers achieve their objectives and participate meaningfully in the community.

Qualifications





- 15 Qualified meetings per week, 60+ credits activated per month, 80% member engagement, 90% renewal, below 5% churn and two expansion opportunities per month.
- At least 3 years of Strong SaaS customer-facing skills, including Customer Satisfaction and Customer Success capabilities to support a high-quality experience across the customer journey.
- Relationship Building and Customer Retention skills to foster long-term partnerships and promote ongoing engagement with the platform.
- Analytical Skills to interpret customer data, identify patterns and risks, and recommend actions that improve outcomes and product adoption.
- Excellent written and verbal communication skills to interact effectively with senior leaders and technology partners in a remote environment.
- Experience in customer success, account management, or a similar role in B2B or SaaS environments; experience working with executive-level stakeholders is an advantage.
- Ability to work independently, manage multiple accounts and priorities, and collaborate across distributed teams.
- Comfort with digital tools and CRM or customer success platforms; familiarity with data-driven decision making and reporting.
- Bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience.

Note: Please do not bombard Inbox with direct approach, your application will be rejected immediately. Kindly, apply and wait for a response. Only people with SaaS experience may apply. This role requires high-end SaaS experience.

📌 Customer Success Manager (India)
🏢 meetmagic.org
📍 India