We are looking for a proactive, qualified, and client-oriented Customer Success Manager with a and basic knowledge of the stock market and financial markets. The ideal candidate should possess strong communication skills, basic MS Excel proficiency, and the ability to manage client interactions effectively.

The candidate will be responsible for assisting clients, addressing queries, maintaining professional relationships, coordinating with internal teams, and ensuring timely follow-ups and resolution of client concerns.

Key Responsibilities

- Handle client interactions professionally through calls, emails, and other communication channels.
- Provide timely assistance and support to clients by understanding their requirements and addressing their queries.
- Build and maintain positive client relationships through effective communication and regular follow-ups.
- Apply basic knowledge of the stock market, financial markets, and related terminology while handling client queries.
- Identify client concerns, coordinate with relevant internal teams, and ensure timely resolution.
- Maintain accurate records of client interactions, follow-ups, and issue resolutions.
- Use MS Excel and other computer applications for data entry, reporting, and maintaining client records.
- Take ownership of assigned responsibilities and provide regular updates on work progress.
- Work collaboratively with team members to ensure smooth operations and client satisfaction.
- Demonstrate initiative, accountability, professionalism, and a willingness to learn.

Required Qualifications and Skills
- Education: Any Graduate from a recognized university.
- Stock Market Knowledge: Basic knowledge of the stock market,



financial markets, and related terminology is mandatory.
- Communication Skills: Strong verbal and written communication skills with good English proficiency.
- Client Handling: Ability to interact confidently with clients and manage customer support and relationship-building activities.
- MS Excel: Basic knowledge of MS Excel and good overall computer proficiency.
- Interpersonal Skills: Strong relationship-building, coordination, and interpersonal skills.
- Problem-Solving: Ability to identify client issues, take initiative, and work towards effective resolutions.
- Teamwork: Ability to collaborate effectively with colleagues and internal teams.
- Ownership and Accountability: Willingness to take responsibility, maintain work visibility, and provide timely updates.
- Professionalism: Positive attitude, professional conduct, strong follow-up skills, and eagerness to learn.

Preferred Candidate Profile
- Any graduate or IT educational background candidate with a basic understanding of stock market concepts and financial terminology.
- Individuals who are comfortable communicating with clients and handling professional conversations.
- Candidates who demonstrate a proactive approach, attention to detail, and strong organizational skills.
- Freshers and experienced candidates with the required knowledge and skills may apply.

Why Join Us?
- Opportunity to develop client management and communication skills.
- Exposure to financial markets and client-facing business operations.
- Opportunity to learn, grow, and take ownership of responsibilities in a professional work environment.

Pay: ₹300,000.00 - ₹420,000.00 per year

Work Location: In person

📌 Customer Success Manager (Andheri East)
🏢 Hans InfoTech
📍 Andheri East