Customer Success Manager

Mumbai · Full-time · In-office · Andheri West

Make sure customers get real value from AI.

About Bundl AI

Bundl AI is building AI-native operating systems for physical businesses .

Restaurants, retailers, distributors and other physical businesses rely on disconnected software, spreadsheets, phone calls and WhatsApp to run their operations.

We're building Bundl OS, an operating layer that brings business data, workflows, software and AI together. Our AI employees can communicate with customers, work with business systems and take actions that help businesses operate more effectively.

We're an early-stage, high-growth company building from Mumbai for global markets. Our founders bring experience across AI, product and technology in the US, and we're building a team that wants to bring practical AI products to real businesses.

The role

We're looking for a Customer Success Manager who takes ownership of what happens after a customer says yes .

Our products often become part of a customer's day-to-day operations. That means onboarding, implementation, training, adoption and ongoing support are critical to our success.

You'll work directly with customers and our internal team to understand how each business operates, get Bundl implemented, help teams adopt it and ensure customers see measurable value.

You'll also be the voice of the customer internally, translating feedback and recurring problems into transparent requirements for our product and engineering teams.

This is a hands-on role. You'll need to be comfortable working through operational details, coordinating implementations and solving problems rather than simply scheduling check-ins.





What you'll do

- Own customer onboarding, implementation and ongoing success.
- Understand each customer's workflows, operating processes and desired outcomes.
- Coordinate with the founders and engineering team to configure and deploy Bundl's products.
- Help customers migrate relevant data, set up workflows and integrate existing systems where required.
- Train business owners and employees to use the product effectively.
- Monitor product adoption, customer outcomes and unresolved issues.
- Proactively identify risks, unblock customers and ensure issues reach the right people.
- Coordinate customer feedback, bug reports, feature requests and implementation dependencies.
- Maintain clear records of commitments, action items, milestones and customer communications.
- Identify opportunities for customers to adopt additional workflows or products.
- Help build repeatable onboarding, training, support and renewal processes as the company grows.

What we're looking for
- Experience in customer success, implementation, customer support, account management or business operations.
- Strong communication, organisation and follow-through.
- Ability to understand business processes and explain software clearly to non-technical users.




- A structured approach to problem-solving and issue resolution.
- Comfort coordinating across customers, founders, sales and engineering.
- Ability to manage multiple customer engagements and competing priorities.
- Curiosity about AI and willingness to learn how our products work.
- A strong sense of ownership for customer outcomes.

Experience implementing SaaS, ERP, CRM, POS, accounting or other business software is a plus. Experience working with SMBs or operational teams is particularly useful.

How we work

We're a small team, so customer success is closely connected to product and engineering.

You'll work directly with the founders, help customers navigate new technology and influence how the product evolves. You'll need to be comfortable with ambiguity, proactive communication and hands-on problem-solving.

We care about customers getting value from what we build, not simply completing onboarding checklists.

Why Bundl?

- Work with real businesses adopting AI in their daily operations.
- Own the customer journey from implementation through ongoing adoption.
- Work directly with the founders and engineering team.
- Help shape how a new category of business software is implemented and supported.
- Turn customer feedback into improvements that benefit the entire product.
- Build from Mumbai for global markets.

Compensation Competitive salary based on experience, with potential ESOP participation.

Location

Andheri West, Mumbai · Full-time · Fully in-office

If you enjoy solving problems, helping people adopt new technology and making sure customers achieve real results, we'd like to meet you.

📌 Customer Success Manager (Mumbai)
🏢 Bundl AI
📍 Mumbai