Klimb

:

Role Summary

We are hiring a Customer Success Executive (Fresher) to support customer onboarding, engagement, retention, and satisfaction. The role focuses on resolving customer queries, driving product adoption, collecting feedback, and identifying upsell opportunities while ensuring an excellent customer experience.

This position is ideal for fresh graduates who have robust communication skills, are customer-centric, and eager to learn SaaS/product support environments.

Key Responsibilities (KRAs)

1. Customer Retention & Proactive Engagement

- Respond to customer queries via calls, chat, and email in a timely manner

- Proactively engage customers to ensure smooth product usage

- Share product updates, announcements, and feature releases with customers

- Collect feedback and ensure concerns are tracked and resolved

2. Customer Onboarding & Feature Adoption

- Assist customers with onboarding and account setup

- Conduct product walkthroughs, training sessions, and tutorials

- Help customers understand features and best practices

- Support demo account setup and configuration

3. Support & Issue Resolution

- Handle support tickets and troubleshoot issues

- Coordinate with Product/Tech teams for escalations

- Ensure faster resolution and first-contact closure whenever possible

- Maintain detailed ticket documentation

4. Upselling & Cross-Selling Support





- Identify customer needs and potential upgrade opportunities

- Generate qualified leads for the Customer Success/ Sales team

- Share relevant product features that add value to customers

5. Product & Domain Knowledge

- Quickly learn product features and workflows

- Stay updated on new releases and enhancements

- Act as a trusted advisor to customers

Who Should Apply

- Freshers looking to start a career in Customer Success.

- Candidates with a customer-first mindset and eagerness to learn

Experience Range: 0 - 1 years

Educational Qualifications: Any graduation

Skills Required: Customer , Client Issue Resolution , Client Attraction

Job Code: KL-FTDL3DKZ About Us Have you ever faced bad Interview experiences as a Candidate? Have you faced serious challenges while recruiting as a Hiring Manager or as a Recruiter?

Klimb is a Recruitment SaaS Software that focuses on India Specific Recruitment problems. Recruiters using Klimb can handle larger scale of operations; have greater confidence over interviews & offer acceptance; improve ROI; and eliminate bottlenecks. Why Us? - Founder is Ex Product Head of Naukri.com & ISB Alumni

- Product impacts large number of Organizations
- Get to work on unsolved problems
- Be part of the initial team: that shapes the product and has Freedom to contribute own ideas

📌 Customer Success Executive (Mumbai)
🏢 Klimb
📍 Mumbai