Job Summary

We are looking for an experienced and result-oriented Service Team Leader to manage after-sales service operations, lead the service team, coordinate with technicians and customers, and ensure timely service delivery. The ideal candidate should have experience in the cranes, automobile, heavy equipment, or a similar industrial service industry, along with strong team-handling, customer-management, reporting, and coordination skills.

Key Responsibilities

- Manage and monitor day-to-day after-sales service operations.
- Lead, supervise, and coordinate the service team to ensure effective operations.
- Track service requests, customer complaints, pending cases, and resolution timelines.
- Coordinate with technicians for customer visits, site inspections, and service requirements.
- Prepare and manage technician visit schedules and service plans.
- Follow up with customers to collect feedback and ensure customer satisfaction.
- Coordinate with customers regarding AMC (Annual Maintenance Contract) proposals, renewals, and service schedules.
- Monitor sales tracking, service performance, and service-related business activities.
- Prepare and maintain service reports, MIS reports, performance summaries, and dashboards.
- Use Advanced MS Excel for data analysis, tracking, reporting, and report preparation.
- Maintain accurate records of service activities, customer feedback, technician visits, and pending complaints.
- Coordinate with the sales, service, and other internal teams to ensure smooth operations.
- Identify recurring service issues and support timely resolution.




- Report service performance, team productivity, customer feedback, and operational updates directly to the CEO.

Required Skills
- Strong team-handling and leadership skills.
- Excellent communication skills in English.
- Good customer-handling and relationship-management skills.
- Strong coordination, planning, and follow-up abilities.
- Proficiency in Advanced MS Excel, including data analysis, reporting, and dashboards.
- Experience in preparing MIS reports and performance reports.
- Good problem-solving and decision-making abilities.
- Ability to manage multiple service activities and meet deadlines.

Educational Qualification

- B.Tech in Mechanical Engineering or Diploma in Mechanical Engineering.

Experience Requirements

- 6–7 years of relevant professional experience.
- Experience in after-sales service, service operations, or technical service coordination.
- Experience in the cranes, automobile, heavy machinery, or industrial equipment industry will be preferred.
- Previous experience in team handling and customer handling is essential.

Salary and Benefits

- Annual CTC: ₹4.20 LPA – ₹6.60 LPA.
- Salary will depend on experience, skills, and suitability for the role.
- Opportunity to work directly with senior management.

Job Details :

- Work Schedule: 9:00 AM to 6:00 PM
- Work Location: Village Raniya, Alamgir Road, Gill, Ludhiana, Punjab
- Reporting Manager: CEO

Contact: (phone hidden) (Deepika Verma) Pay: ₹35,000.00 - ₹55,000.00 per month

Benefits

- Paid sick time

Work Location: In person

📌 Customer Service Team Leader (Gill)
🏢 Dream Path Global Ventures
📍 Gill