Customer Service Representative

Location: Gurugram

Working Hours

- Shift will be in any of United States of America time zones

- Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

- Walk customers/ Provide navigational support on self-service portal

- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

- Place outbound calls to customers when required in line with Client / Company guidelines

- Work productively whilst maintaining exceptional call/data quality standards in line with targets

- Contribute to the team through open and regular communication with peers / supervisors

- Adhere to all company or departmental policies and procedures (personnel and operational)





- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

- Maintain regular and punctual attendance in line with company policies and procedures

- Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

- Good technical aptitude with an ability to learn quickly

- Excellent verbal and written communication skills

Pay: ₹40,000.00 - ₹50,000.00 per month

Advantages

- Food provided

- Health insurance

- Life insurance

- Provident Fund

Work Location: In person

📌 Customer Service Representative(Night Shift) Voice Based (Gurugram)
🏢 Pinnacle Alliances
📍 Gurugram