Functional Reporting: Sales Function: Customer Service
Job purpose & scope:
- Responsible for timely order entry, order acknowledgement and confirmation.
- Support around follow-up.
- Customer documentation, coordination with Sales team & Supply Chain team in servicing customer accounts.
- Ensure timely delivery of products to the customers
Key Accountabilities:
Functional
- Maintain regular contact/follow-ups with key stakeholder at the customer end
- Develop connections with relevant internal teams to mobilize resources and obtain information promptly in order to provide differentiated service experience.
- Receive, enter & acknowledge customer sales orders in SAP and provide tentative ship dates based on stock position; allocation inventory based on customer requirements such as batch sizes and shelf-life
- Ensure timely delivery of products to customers
- Ensure samples are arranged and dispatched to the customer on a timely basis
- Prepare and provide sales order shipment documentation and ingredient technical documentation
- Coordination with customers on special documentation requirements • Communication with sales reps & customers on all sales order related issues
- Set up new customers in SAP via CRM
- Ensure complete and comprehensive documentation of all customer related records
- Provide Proforma invoices for prepay customers & manage accounts on credit hold with finance team for release
- Ensure prompt follow up for customer payments / documentation Support in the preparation of the monthly/ weekly dispatch plans & ensure adherence
- Ensure dispatch & Shipment Monitoring until delivery track and scan completed order packs
- Ensure data entry and detailed filing of all documents received
Accountability & Result Indicator:
Customer Satisfaction
- Timely processing of customer orders
- Timely delivery of support
- SLAs around documentation, follow-ups, etc.
- SLAs for returns and samples
- Robust customer feedback on timely servicing
- Inventory reconciliation
Qualification:
Education
- Bachelors Degree
Experience:
- 4+ years of applicable experience
Skills & Competencies:
- Detail Oriented
- Customer Focus
- Planning Skills
- Organization Skills
- Analytical & Problem-Solving Skills
- Excellent Written and Verbal Communication Skills
- Process Excellence
SAP Experience (preferred)
- CRM (Microsoft Dynamics or similar) Physical & Environmental J
📌 Customer Service Sales Specialist (Navi Mumbai)
🏢 OmniActive Health Technologies
📍 Navi Mumbai
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