ESSENTIALDUTIES AND RESPONSIBILITIES:

- Answering inbound calls for B2B customers.

- Dialing outbound calls for lead generation or sales support.

- Handling chat queries and providing email support.

- Keeping up to date with product knowledge and industry trends.

- Resolving customer complaints and ensuring customer satisfaction. Perform additional duties as requiredand or requested.

Desired Candidate Profile

- Minimum of 1 - 4 years of experience in INTERNATIONAL VOICEPROCESS
- The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.

- The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.

- The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels ofemployees and management




- The candidate should have excellent PC skills and should be well versed with Microsoft Products like

- Excel, Word and Access (optional).

- Solid attention to details and Good follow up skills.

- Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.

- Flexible to night shifts is mandatory.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits

- Health insurance

- Leave encashment

- Life insurance

- Provident Fund

Application Question(s)

- Are you comfortable with Night shifts ?

Location

- Bengaluru, Karnataka (Required)

Work Location: In person

📌 Customer Service Representative (Bengaluru)
🏢 Filtrona
📍 Bengaluru