We are seeking Customer Service & Operations Coordinators with previous experience in Canadian or U.S. trucking operations.
The successful candidates will support our day-to-day transportation activities, coordinate with internal teams, maintain accurate operational records, and ensure timely communication with customers and business partners.
We are looking for individuals who are organized, dependable, proactive, and comfortable working in a fast-paced transportation setting.
Key Responsibilities
- Coordinate daily transportation and logistics activities.
- Provide customer service and shipment updates.
- Assist with dispatch coordination and shipment tracking.
- Maintain accurate information in TransPlus Fleet Manager.
- Support fleet operations and administrative activities.
- Communicate with drivers, carriers, customers, and internal departments.
- Assist with freight coordination, carrier sourcing, and rate inquiries.
- Maintain transportation documentation and operational records.
- Monitor shipment progress and escalate service-related concerns.
- Perform other related transportation and operations support duties as assigned.
Required Qualifications
- 1+years of proven experience in Canadian or U.S. trucking and logistics operations.
- Hands-on experience with TransPlus Fleet Manager TMS is mandatory.
- Good understanding of North American trucking operations and terminology.
- Excellent written and verbal English communication skills.
- Strong computer skills, including Microsoft Excel and Outlook.
- Good organizational and multitasking abilities.
- Ability to work independently and collaboratively.
- Strong attention to detail and a customer-focused approach.
Mandatory Assets Experience with fleet management systems, transportation dispatch, freight brokerage, or refrigerated transportation will be considered an advantage.