Company: Freshclean Chemicals Private Limited

Location: Bhiwandi, Maharashtra (preference for candidates living in or near Bhiwandi, Thane, Kalyan)

Department: Customer Service

Employment Type: Full-time, on-site

Experience: 2-3 years in customer service, order management or supply chain coordination (export experience preferred)

About the Role

We are looking for a Customer Service Manager to lead our Customer Service Department, which coordinates between customers and our Sales, Production, Stores, QC/Lab, Accounts, Purchase, Export and Logistics teams. You will own the order lifecycle from enquiry to delivery and closure, and make sure customers get accurate information, correct documentation and timely updates.

Key Responsibilities

- Lead and train the Customer Service team and run day-to-day department operations
- Manage enquiries, PO verification, order punching and Sales Order processing
- Commit realistic delivery timelines (TAT) after checking stock, production and QC status
- Coordinate with Production, Stores, QC/Lab and Purchase on order status, batches and material availability
- Plan and oversee domestic and export dispatches, including transporter, courier and vehicle management
- Coordinate export shipments with forwarders, CHA and the export team, and ensure export documents are correct (Export Invoice, Packing List, COA, MSDS, Shipping Bill documents and similar)
- Handle sample (PSS) requests, tracking and customer feedback follow-up
- Manage customer complaints, returns and QC rejections through to closure
- Maintain live order sheets, dispatch registers, filing and stock-in-hand data accurately




- Prepare monthly reports: customer projections, DIFOTNEY (Deliver In Full, On Time, No Error) and stock-in-hand
- Support quotations, price lists and customer-specific pricing as per approved process
- Manage key accounts through weekly dashboards and order lifecycle tracking
- Monitor KPIs and logistics cost, and escalate critical issues before the customer escalates
- Develop SOPs and drive process improvements

Requirements

- Graduate in any stream (B.Com, BBA, Science or Supply Chain preferred)
- 2-3 years of experience in customer service, order management or dispatch coordination, ideally in chemicals, fragrance, FMCG or manufacturing
- Preferred: hands-on export experience, including export documentation, shipping coordination with forwarders and CHA, and international customer communication
- Working knowledge of domestic dispatch documents: Tax Invoice, Delivery Challan, E-Way Bill, LR
- Good command of MS Excel (filters, sorting, pivot tables) and online sheets
- Solid written and spoken English, with professional email and telephone etiquette
- Solid follow-up discipline and attention to detail
- Experience in team handling is an advantage

What We Offer
- Leadership role heading the Customer Service function
- Exposure to both domestic and export operations

Pay: Up to ₹32,000.00 per month

Benefits

- Flexible schedule
- Health insurance
- Provident Fund

Application Question(s):
- Do you exposure in Export? if yes, how many years?

Language:
- English (Preferred)

Location:
- Bhiwandi, Maharashtra (Preferred)

Work Location: In person

📌 Customer Service Manager (Bhiwandi)
🏢 FRESHCLEAN CHEMICALS PRIVATE
📍 Bhiwandi