Roles and Responsibility
- Handle, research, and resolve phone, chat, email inquiries for NGCO SD customers regarding non-complex functional problems.
- Document and update customer contacts in the Customer Service System.
- Complete any follow-up work related to customer issue resolution.
- Answer general questions, provide education, and offer service to customers in a skilled and courteous manner.
- Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.
- Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.
- Meet productivity and quality performance expectations as established by NGCO SD management and interfaces.
- Conduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
• Support additional duties as necessary in high volume periods in the SD.
Interview Round - Ops >> Written Versant work from Office
Contract 1 year
US shift timing
Interested candidates kindly share your updated resume to
[email protected] / (phone hidden)
📌 Customer Service Representative_Immediate Joiners Only (Bengaluru)
🏢 Adecco India
📍 Bengaluru