Job Summary

We are hiring experienced Banking Customer Service Associates for a 9 - month banking project. The role involves handling premium inbound customer interactions, ensuring first-contact resolution, recommending needs-based banking products, and maintaining strict compliance and quality standards.

Key Responsibilities

- Handle inbound customer queries related to international banking products and services
- Provide accurate, prompt, and empathetic customer support
- Achieve first-contact resolution (FCR) across customer interactions
- Identify and recommend value-added banking products based on customer needs
- Adhere to banking regulations, compliance requirements, and quality benchmarks
- Maintain detailed and accurate interaction documentation
- Meet assigned individual KPIs, productivity, and sales targets

• Handle escalations professionally and resolve conflicts effectively

Candidate Profile / Requirements

- Minimum 2 to 6 years of experience in Banking operations
- Experience in international banking / global banking processes preferred
- Exposure to multi-product banking propositions (accounts, cards, payments, loans, etc.)




- Strong communication skills with high levels of customer empathy
- Proven ability to work in a target-driven contact center environment

• Positive understanding of regulatory and compliance frameworks

Experience 2 to 6Years (Relevant Banking Experience Mandatory)

Location

- Bangalore 20 Openings • Hyderabad 20 Openings

Employment Type Contract- 9 Months

Industry Type

Banking / Financial Services / BPM / BPO

Functional Area

Customer Success, Service Operations, Customer Support (Voice Inbound)

Key Skills

Voice Process, Banking Operations, Customer Service, Inbound Voice Process, Conflict Resolution, Compliance, FCR, Cross-Selling, Upselling, KPI Achievement, Inbound process

Education

Graduate in any discipline (Commerce / Finance preferred)

Work Schedule

Depends on the requirement

Work Mode: Work from office

Notice Period

Immediate Joiner only

If interested, please share your resume at [email protected] and [email protected]

📌 Customer Service Associate( banking) (Bengaluru)
🏢 protiviti india
📍 Bengaluru