We are seeking a highly motivated and dynamic Customer Service Associate (CSA) to join our team. The ideal candidate will be a graduate with excellent communication skills in both English and Punjabi. As a CSA, you will be responsible for providing exceptional customer service to our clients, ensuring their inquiries are resolved promptly and efficiently.
Key Responsibilities:
Customer Interaction
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Respond to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
- Resolve customer complaints and issues promptly, escalating to higher levels when necessary.
Communication
- Provide clear and concise information to customers about services and policies.
- Communicate effectively in both English and Punjabi to cater to a diverse customer base.
Problem-Solving
- Identify and resolve customer issues efficiently and effectively.
- Provide accurate information and solutions by following company policies and procedures.
Documentation
- Maintain detailed and accurate records of customer interactions and transactions.
- Update customer information in the database accurately and promptly.
Billing, Payments and Compliance Support
- Prepare invoices and manage client billing.
- Collect payments and maintain transaction records.
- Provide customer support for compliance-related inquiries.
Confidentiality and Professionalism
- Maintain strict confidentiality of all client information, data, and communications, and never disclose it to unauthorized persons.
- Uphold a high standard of professionalism in all interactions with clients, both during and after employment.
- Handle sensitive client information responsibly and in line with company policies and applicable data protection requirements.
Team Collaboration
- Work closely with team members and other departments to ensure a seamless customer experience.
- Participate in team meetings.
Qualifications & Skills
- Bachelor's Degree or equivalent required.
- Prior experience in customer service is an advantage.
- Strong time management and organizational skills.
- Demonstrated ability in problem-solving and analysis.
- Strong communication and interpersonal skills.
- High level of personal integrity and professionalism, with a commitment to maintaining client confidentiality at all times.
- Proficient in MS Office and Google Workspace tools.
- Must know about Social Media Marketing.
Benefits All benefits and compensation details will be shared in the offer letter.
Benefits
- Health insurance
- Provident Fund
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Preferred)
- Customer support: 1 year (Preferred)
- Customer relationship management: 1 year (Preferred)
Language:
- English (Preferred)
- Punjabi (Preferred)
Shift availability:
- Night Shift (Preferred)
Work Location: In person
📌 Customer Service Associate (CSA) (Vikaspuri)
🏢 Hammer Head Global Solutions
📍 Vikaspuri
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