: Customer Sales & Support Team Lead

Location: Gandhinagar/Ahmedabad, Gujarat (Onsite Only)

Employment Type: Full-Time

Experience: 4-8 Years

CTC: ₹6-8 LPA (60% Fixed + 40% Performance-Based)

About the Role

We are looking for an experienced Customer Sales & Support Team Lead to manage a customer-facing team, drive sales conversions, achieve monthly targets, and deliver an excellent customer experience.

Key Responsibilities

- Lead, motivate, and manage the sales and customer support team.
- Drive sales conversions through inbound inquiries, customer engagement, and systematic follow-ups.
- Handle product inquiries, order-related queries, customer support, and escalations.
- Monitor individual and team sales performance against monthly targets.
- Train team members on product knowledge, sales techniques, and customer handling.
- Track lead conversion, customer satisfaction, CRM updates, and performance reports.
- Coordinate with marketing, product, and technical teams to improve sales and customer experience.

Key Qualifications

- 4-8 years of relevant experience in B2C sales, consumer products, or customer-facing operations.
- Proven team leadership experience with responsibility for sales targets and performance.
- Strong sales conversion, coaching, communication, and escalation management skills.
- Experience in consumer products, D2C, e-commerce, consumer electronics, or technology products preferred.




- Comfortable with a 60% fixed and 40% target-linked compensation structure.
- Willing to work onsite in Gandhinagar/Ahmedabad, Gujarat.

Sales Targets & Compensation

- Individual sales target: 40 devices per month, or
- Team sales target: 20 devices per team member per month.

Candidates must be comfortable working in a target-driven sales and customer support setting.

Note: Candidates with only back-office support, technical support, B2B sales, or individual sales experience without relevant team leadership experience will not be considered.

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits

- Health insurance
- Life insurance

Application Question(s):
- 1. How many years of relevant experience do you have in B2C sales, consumer products, or customer-facing operations?
- 2. Do you have experience leading a sales or customer support team?
- 3. How many team members have you directly managed?
- 4. Have you been responsible for monthly sales targets and team performance?
- 5. Do you have experience in B2C, D2C, e-commerce, consumer electronics, or technology products?
- 6. Are you comfortable with a compensation structure of 60% fixed salary and 40% performance/target-based pay?
- 7. Are you comfortable working onsite in Gandhinagar/Ahmedabad, Gujarat?
- 8. What is your current notice period?
- 9. Have you handled customer escalations, sales follow-ups, CRM updates, and conversion tracking?

Work Location: In person

📌 Customer Sales & Support Team Lead (Gandhinagar)
🏢 Client of Hiring Tag
📍 Gandhinagar